ROI calculator
Your returns, priced as upside.
Keep the customer relationship. Avoid return handling. Bring customers back with store credit.
1. Your E-com Specs.
Original basket size and marketplace resale price are context only. Eligible returned items = orders × items per order × item return rate. Allocate shared parcel logistics per item; count only genuinely avoided costs. Four items per order is a planning assumption, not a measured benchmark.
2. Vouchers and repurchases
Checkout basket includes the voucher. Product gross margin: 50%. Only incremental turnover contributes headline gross profit; all redeemed voucher costs are deducted once.
Financial details & assumptions
3. Return cost components
Components sum to the avoidable cost above; never added twice. Editing the total rescales them proportionally. Additional costs are a planning allocation.
Financial & operational breakdown
Partner keeps 86.8% of documented savings
| Metric | Annual value |
|---|---|
| Annual orders | 12,000,000 |
| Average items per order | 4 |
| Annual ordered items | 48,000,000 |
| Eligible item return rate | 25% |
| Eligible annual return items | 12,000,000 |
| Annual return costs without Riibuy | €216,000,000 |
| Items sold via Riibuy | 1,320,000 |
| Remaining traditional return costs | €192,240,000 |
| Voucher value per sold item | €15 |
| Total vouchers issued | 1,320,000 |
| Vouchers redeemed | 792,000 |
| Average voucher redemption basket | €50 |
| Product gross margin | 50% |
| Gross profit per redemption | €25 |
| Voucher cost per redemption | €15 |
| Net contribution per redemption | €10 |
| Customer cash paid per redemption | €35 |
| Voucher redemption GMV | €39,600,000 |
| Total voucher contribution after voucher cost | €7,920,000 |
| Direct return savings less partner fees | €22,194,000 |
| Assumed incremental share of voucher turnover | 50% |
| Incremental turnover | €19,800,000 |
| Incremental gross profit | €9,900,000 |
| Net annual partner value | €20,214,000 |
Fair-Share partner fees
Graduated SaaS: €0.08 on the first 100,000 eligible items monthly; €0.06 on the next 200,000; €0.04 above 300,000. €1,000 quoted monthly minimum, plus €0.75 per resale. Combined fees capped at 40% of savings after vouchers; the cap overrides the minimum. Both partner charges are waived in pilot months 1–3; seller commission continues.
| Metric | Annual value |
|---|---|
| Eligible returned items per month | 1,000,000 |
| First 100k × €0.08 / month | €8,000 |
| Next 200k × €0.06 / month | €12,000 |
| Above 300k × €0.04 / month | €28,000 |
| Quoted monthly SaaS after €1,000 minimum | €48,000 |
| Quoted success fees / month (€0.75/item) | €82,500 |
| Monthly 40% savings cap | €396,000 |
| Actual combined fee per chargeable month | €130,500 |
| Chargeable months | 12 |
| Annual SaaS after cap and pilot | €576,000 |
| Annual success fee after cap and pilot | €990,000 |
| Total annual partner fees | €1,566,000 |
The 60% retention guarantee applies to positive documented savings before fees. Zero or negative savings mean zero fees; the cap cannot make loss-making voucher economics profitable.
Partner savings by resale maturity
Same platform and per-item assumptions. Full annualised periods; selected pilot setting applies. No repeat-return or markdown benefit included.
| Share resold | Items sold | Saving after vouchers | Partner fees | Partner keeps | Retained share |
|---|---|---|---|---|---|
| 8% | 960,000 | €8,640,000 | €1,296,000 | €7,344,000 | 85.0% |
| 19% | 2,280,000 | €20,520,000 | €2,286,000 | €18,234,000 | 88.9% |
| 31% | 3,720,000 | €33,480,000 | €3,366,000 | €30,114,000 | 89.9% |
Planning estimate only. Downloading does not submit information or sign an agreement.
No saving, no fee
Fees are capped at 40% of documented savings after vouchers.
First 3 months free
Pilot partners pay no SaaS or success fee in months 1–3.
Simple pricing
€0.08–0.04 per eligible return per month, plus €0.75 per resale.
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