The company · FAQ
Questions, answered.
What is Riibuy?+
A marketplace that lets your customers sell an item they plan to return, inside the 14-day withdrawal window, straight to a new buyer.
What happens if the item doesn't sell?+
The normal return applies within your existing deadline. Nothing changes for the customer.
How much does it cost?+
Fair-Share pricing: a small SaaS fee per eligible return and €0.75 per resale, capped at 40% of documented savings. First three months free.
Do we keep the original sale?+
Yes. No refund is paid out, because the item is sold on instead of returned.
What's the voucher for?+
The seller gets a €20 voucher redeemable only on your site, which drives repeat purchases and loyalty.
How long does integration take?+
Typically a few weeks: an order feed, a button in your emails and return portal, and a webhook.
Which categories work best?+
Fashion, shoes, sport, kids and accessories: high return rates and items that arrive new with tags.
How do you measure CO₂?+
We estimate CO₂e avoided per resale and report it monthly in your partner dashboard.
Who handles customer service?+
Riibuy handles seller and buyer support, tracked shipping, payment protection and disputes.
Turn every return into revenue.
See what Riibuy does for your numbers in a 30-minute demo.